Investigating the Relationship Between Knowledge Sharing Strategies and Organizational Excellence Pillars

Communications of the IBIMA

Download PDF

Abeer Hmoud AL-Faouri1, Subhasish Dasgupta2 and Mohammed Mufaddy Al-Kasasbeh3

1Management Information Systems Dept., Al-Balqa’ Applied University, Jordan
2Information Systems & Technology Management Dept., George Washington University, USA
3Police College, Abu Dhabi, UAE

Volume 2011 (2011), Article ID 923859, Communications of the IBIMA, 19 pages, DOI: 10.5171/2011.923859

Received date : ; Accepted date : ; Published date : 29 December 2011

Copyright © 2011 Abeer Hmoud AL-Faouri, Subhasish Dasgupta and Mohammed Mufaddy Al-Kasasbeh. This is an open access article distributed under the Creative Commons Attribution License unported 3.0, which permits unrestricted use, distribution, and reproduction in any medium, provided that original work is properly cited.


Although it is generally accepted that only organizations with a commitment to knowledge sharing and organizational excellence will remain competitive, there are an alarmingly low number of public organizations that have been identified as having the basics of excellence in the fourth cycle (2008/2009) of  King Abdullah II Award for Excellence in Government Performance and Transparency in Jordan. It is then the aim to perform a study that seeks to investigate the relationship between codification and personalization knowledge sharing strategies on three main pillars of organizational excellence which were adapted by the award. These pillars include: customer focus, results orientation and transparency.  Survey method employing a questionnaire as a technique for collecting data was used. The survey involves four selected government organizations who won the award in the fourth cycle (2008/2009) and are familiar with the topic of this study. 500 questionnaires were distributed using the simple random sampling technique yielding to 191 usable responses. The data collected was analyzed using SPSS version 15. To ensure the validity and reliability of the instrument, factor analysis and reliability test were performed. Analysis revealed that there are positive and significant relationships between codification and personalization knowledge sharing strategies and each of the organizational excellence pillars. The results of multiple regression analyses indicated that codification knowledge sharing strategies is a more significant predictor of each organizational pillar than personalization knowledge sharing strategies.  The results of this study could encourage public organizations in adopting knowledge sharing strategies to enhance their organizational excellence.

Keywords: Codification Knowledge Sharing Strategy, Personalization Knowledge Sharing Strategy, Organizational Excellence, King Abdullah II Award for Excellence in Government Performance and Transparency in Jordan.