Factors related to IT outsourcing result

Journal of Outsourcing and Organizational Information Management

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Daniel C. M. Tan

Volume 2010 (2010), Article ID 102113, Journal of Outsourcing and Organizational Information Management, 9 pages, DOI:

Received date : ; Accepted date : ; Published date : 9 June 2010


As IT outsourcing increases, this study is timely to revisit the key variables anticipated to influence IT outsourcing result. Prior to this study, very few studies have focused specifically on this aspect and by addressing this shortfall; it is the contribution of this study to the body of knowledge. The results of this quantitative study showed that vendor capability, the internal readiness of the customer organization, the cultural similarity of vendor with the customer and the engagement of the internal IT team all had a significant relationship with IT outsourcing result. These results support the prior, mostly qualitative work of other scholars. The implications of these findings and recommendations for future research are discussed in the post-analysis section.

Keywords: Information technology outsourcing, ICT management, information systems issues