@article{ramburn2014key,
  title = {Key Knowledge Challenges Impacting an ERP implementation in an Emerging Economy Context},
  author = {Anjali Ramburn and Lisa Seymour},
  year = 2014,
  url = {https://ibimapublishing.com/articles/JSABR/2014/252895/},
  journal = {Journal of South African Business Research},
  volume = 2014 (2014),
  pages = 11,
  doi = 10.5171/2014.252895,
  abstract = {Knowledge Management (KM) has been identified as a critical success factor for an ERP implementation. A review of the existing literature reveals a lack of comprehensive research on the role of knowledge management during the ERP implementation phases and particularly, in emerging economies. As such, the primary research objective is to investigate the knowledge management challenges posed during an ERP implementation phase in a large organization in South Africa. Enterprise resource planning (ERP) software provides a consistent integrated electronic business management environment for enterprises. Many companies are now reliant upon these systems for their daily operations. However, despite the various positive outcomes of adopting ERP systems, the implementation process poses a number of challenges for organizations. The value of knowledge management, more specifically for the implementation of ERP systems, is steadily gaining more importance. Through use of semi-structured interviews and thematic data analysis, this study unveils the core knowledge challenges faced by organizations. Initial findings include lack of process, technical and project knowledge as key challenges. Other concerns include lack of knowledge on the need for change, lack of contextualization and management support. This paper closes some of the identified research gaps in this area and should benefit large organizations in the emerging economies.},
  keywords = {Knowledge Management, Knowledge challenges, ERP Implementation, Emerging Economy.},
  note = Article ID: 252895
}