@article{chin2011analysis,
  title = {Analysis of the level of Emotional Intelligence among Executives in the Small and Medium Sized Enterprises},
  author = {Susan Tee Suan Chin and R. N. Anantharaman and David Yoon Kin Tong},
  year = 2011,
  url = {https://ibimapublishing.com/articles/JHRMR/2011/302272/},
  journal = {Journal of Human Resources Management Research},
  volume = 2011 (2011),
  pages = 13,
  doi = 10.5171/2011.302272,
  abstract = {The purpose of this research is to study the level of emotional intelligence among executives in small and medium sized enterprises particularly from the manufacturing sector. SMEs have problems in attracting and retaining their employees. For the purpose of the study, the GENOS Emotional Intelligence questionnaire developed by Palmer and Stough (2001) has been used. A total of 96 employees from different manufacturing sectors took part in the survey. It was found that emotional intelligence did not have a significant relationship with organizational citizenship behaviour. Results from the study show that employees in the SMEs do experience some kind of experiences that affect their working attitudes. The initial study provides many insights especially to the areas where respondents show a low level of emotional intelligence. The low level of emotional intelligence is related to the nature of work involved especially when it involves a high level of stress.},
  keywords = {small and medium sized enterprises, emotional intelligence, organizational citizenship behaviour},
  note = Article ID: 302272
}