@article{anjoga2017framework,
  title = {A Framework for Usability of e-Government Services in Developing Countries},
  author = {Humphrey Anjoga and Sonny Nyeko and Mayoka Kituyi},
  year = 2017,
  url = {https://ibimapublishing.com/articles/JAARP/2017/313796/},
  journal = {Journal of Accounting and Auditing: Research & Practice},
  volume = 2017,
  pages = 15,
  doi = 10.5171/2017.313796,
  abstract = {The use of Information Communication Technology in carrying out government activities has become a common phenomenon in the recent years. In the late 1990s, information technological developments in the field of public administration culminated into the concept of e-Government. Several benefits are presumed to be associated with E-Government services which basically translate to provision of direct services to users instead of/or in addition to traditional flow of paper work between the government and its citizens. However, despite these developments, most developing countries are yet to realize the full potential of e-Government initiatives. This study sought to examine the requirements for effective usability of e-Government services using a quantitative survey. The requirements were then used to design a framework that would guide the effective usability of e-government services in developing countries. Findings indicate that the key requirements for e-Government service usability are provision of a noise free e-Government platform, articulation of e-Government goals and objectives to users, support for and prediction of future trends affecting e-Government initiatives, e-Government services being transferable across different contexts of application, support for system representation of strategic agendas and implementation efforts, provision of a functional representation of e-Government objectives and support for reusability and expandability of e-Government platforms. The paper proposes a framework that can be guide successful usability of e-Government services in developing countries.},
  keywords = {E-Government Services, Usability, Developing Countries, Uganda},
  note = Article ID: 313796
}