@article{dyczkowska2022logistics,
  title = {Logistics Customer Service in The E-Commerce Market in Poland},
  author = {Joanna DYCZKOWSKA and Marcin OLKIEWICZ and Dagmara PASZKOWSKA},
  year = 2022,
  url = {https://ibimapublishing.com/p-articles/40eMKT/2022/4051922/},
  journal = {Communications of International Proceedings},
  volume = 2022 (10),
  abstract = {Electronic commerce (e-commerce) has changed the process of buying, selling and exchanging products, services or information via computer networks. The aim of the study was to analyse the e-commerce market together with the customer service process. The research methods used a literature analysis and an indirect diagnostic survey.  The most important criteria was the price - it got 85%, then punctuality of delivery, which got approximately 80%. Payment terms received the lowest rating (57%). The rest of the criteria ranged from 65% to 79.6%.},
  keywords = {e-commerce, logistics, customer, service},
  note = Article ID: 4051922
}