@article{pintomoreira2021conflict,
  title = {Conflict Management Styles with Peers at Work: Gender and Levels of Education Differences},
  author = {Paulo PINTO-MOREIRA},
  year = 2021,
  url = {https://ibimapublishing.com/articles/JEURB/2021/427135/},
  journal = {Journal of EU Research in Business},
  volume = 2021,
  pages = 11,
  doi = 10.5171/2021.427135,
  abstract = {There is currently a growing need for workers, at different levels, to learn and develop new behaviors, namely regarding interpersonal relationships with co-workers. This article focuses on styles of handling interpersonal conflict between peers in an organizational context. In order to evaluate interpersonal conflict handling styles, the ROCI-II Rahim Organizational Conflict Inventory was used in a sample of 181 subjects from a Portuguese organization. The main goal is to deepen knowledge about interpersonal conflicts handled by peers themselves, determining to what extent handling styles are determined by demographic variables – sex and level of education. The results indicate a greater predominance of the integrating and compromising styles, and that obliging, avoiding and dominating styles are less frequent. The subjects, whether they are men or women, share a very similar position regarding conflict handling. Subjects with higher levels of education qualifications are less avoidant. Being more than just a succession of categorical conclusions, this study intends to draw attention to the need for organizations to accept that conflicts are a consequence of social interaction itself, and that, beyond legitimate, they are inevitable, and therefore must be handled and not resolved or mitigated.},
  keywords = {Interpersonal Conflict in Organizations, Handling Conflict Styles between Peers, Gender, Levels of Education.},
  note = Article ID: 427135
}