@article{tarmizi2016egovernment,
  title = {E-Government and Social Media: A Case Study from Indonesia's Capital},
  author = {Halbana Tarmizi},
  year = 2016,
  url = {https://ibimapublishing.com/articles/JEGSBP/2016/514329/},
  journal = {Journal of e-Government Studies and Best Practices},
  volume = (2016),
  pages = 10,
  doi = 10.5171/2016.514329,
  abstract = {Social Media has become part of our daily life. Facebook with its more than one billion monthly active users could play an important role to any government. In this paper, we look into the initiative by Jakarta City government to adopt social media to improve its public service. Various social media platforms including Twitter, Facebook, and YouTube were used to disseminate information to public. The result shows that this initiative has mixed results. While their YouTube channel is quiet successful, its Twitter account and Facebook page still need some improvement. However, the public has accepted YouTube as one of the sources to find information about government business. Certain videos on this government YouTube channel are quite a hit with high numbers of viewing. Those are especially videos related to increase of transparency such as budget hearings.},
  keywords = {eGovernment, Social Media, Social Network, Facebook, Twitter, YouTube},
  note = Article ID: 514329
}