@article{sfar2012effects,
  title = {The Effects of Electronic Service Context on Customer’s Quality Perception},
  author = {Wiem Jenzri Sfar},
  year = 2012,
  url = {https://ibimapublishing.com/articles/JIEBS/2012/576666/},
  journal = {Journal of Internet and e-business Studies},
  volume = (2012),
  pages = 12,
  doi = 10.5171/2012.576666,
  abstract = {This analytical paper highlights how the costumer’s quality perception could be deeply impacted by the integration of electronic supply service additionally to other distribution channels. Based on an analysis of the changes the electronic context has induced, it emphasizes the modifications of the traditional characteristics of the service offering context and the reconsideration of the usual bases of the quality assessment.},
  keywords = {perceived quality, electronic context, evaluation, service},
  note = Article ID: 576666
}