@article{hamadi2011moderating,
  title = {The Moderating Role of Need for Personal Interaction in the Relationship between E-Quality, E-Satisfaction and Commitment “Case of Moroccan E-Banking Users”},
  author = {Chakib Hamadi},
  year = 2011,
  url = {https://ibimapublishing.com/articles/IBIMABR/2011/625728/},
  journal = {IBIMA Business Review},
  volume = 2011 (2011),
  pages = 11,
  doi = 10.5171/2011.625728,
  abstract = {This article demonstrates that the need for personal interaction has no moderating effect on the relationship between e-quality and e-satisfaction, either in the relationship between e-satisfaction and commitment. The results reveal that a high or low need for personal interaction does not modify these relationships for Moroccan e-banking users.},
  keywords = {e-Quality, e-satisfaction, commitment, need for personal interaction.},
  note = Article ID: 625728
}