@article{granabetter2017successful,
  title = {Successful Knowledge Management for the Export Industry – The Needs of Entrepreneurs},
  author = {Doris Maria Granabetter},
  year = 2017,
  url = {https://ibimapublishing.com/articles/JOKM/2017/705166/},
  journal = {Journal of Organizational Knowledge Management},
  volume = 2017,
  pages = 11,
  doi = 10.5171/2017.705166,
  abstract = {Companies need efficient knowledge management in order to be successful. This study addresses the question of what entrepreneurs need and how knowledge can be used for exporting companies. A further objective is to analyze how new exporters can be gained through knowledge transfer. The focus of the study is on entrepreneurs who already have some success in foreign trade, as well as potential exporters and people who have to deal with exports in their profession.In order to analyze the requirements for knowledge management with regard to foreign trade, exporters, non-exporters and institutions were investigated. An online survey, a focus group and expert interviews were used as methods.Even in times of globalization and digitization, people are at the centre of business processes. Successful business relations require a reliable business partner. They are the ones that make export possible or help to expand it further. The most important knowledge management factors relevant to exports can be summarized as follows: information deficits concerning conditions in the target markets, company-specific matters (finance, risks of exporting) and the personalities of the entrepreneurs and their staff (intercultural and language skills).
JEL-Codes: F10, F14, L22},
  keywords = {Export industry, knowledge transfer, export, international business relations},
  note = Article ID: 705166
}