@article{nejadi2016investigation,
  title = {Investigation on Quality Conformance: A Case Study on Electrical and Electronic SME Industries in Malaysia},
  author = {Farhad Nejadi and Ezutah Udoncy Olugu and Salwa Hanim Abdul-Rashid },
  year = 2016,
  url = {https://ibimapublishing.com/articles/JIMSME/2016/725886/},
  journal = {Journal of Innovation Management in Small and Medium Enterprises},
  volume = 2016 (2016),
  pages = 11,
  doi = 10.5171/2015.725886,
  abstract = {The level of quality management implementation is defined based on the enterprises’ vision for the future. Since today's electrical and electronic industries are supposed to have high-tech enterprises, it is sensible to periodically assess them in terms of level of quality management through empirical studies. There is hardly any study that extensively investigates the relevant factors which contribute into quality conformance level in electrical and electronic industries. Also there is no study that investigates the differences and similarities between electrical industry and electronic industry in terms of obstacles of implementation. Seven hypotheses are generated based on extensive literature review in order to intensively analyze the impacts of firm's size, ISO certification standards and length of quality management maturity on quality conformance comprehensively. The data were collected from 187 small and medium size electrical and electronic industries in Malaysia. This empirical study has been conducted using online survey methodology. This study illustrates the results of statistical techniques which are used in order to investigate the correlations and interaction of contributed factors into quality conformance, investigation of the purpose of quality management implementation and comparison of obstacles between electrical and electronic industries in Malaysia. Findings of this study emphasized that ISO certification standards and adoption of quality maturity practices can significantly affect the quality conformance. It is noticeably stressed that the low to moderate response rate of responses and restricted access to numeric data related to quality conformance can be considered as limitations of this study.},
  keywords = {Quality conformance; SMEs; ISO; Obstacles.},
  note = Article ID: 725886
}