@article{espinosa2008egovernment,
  title = {E-Government Implementation in Spain: the Case of the City of Benidorm},
  author = {de Juana- Espinosa and S. Valdés-Conca and J. and Manresa-Marhuenda and E. and García-Felonés and L.},
  year = 2008,
  url = {https://ibimapublishing.com/articles/CIBIMA/2008/828377/},
  journal = {Communications of the IBIMA},
  volume = 2008 (2008),
  pages = 6,
  abstract = {e-Government strategies result from the expectations from society to be able to use Internet technologies as a strategic means of communications and relationship with its public sector, virtualizing the delivery of public services. In order to meet these expectations, a state law forces all Spanish city councils to be able to provide their services electronically. A case study is presented detailing how the Benidorm’s e-government strategy was devised and implemented. It may yield valuable insights into the identification and management of critical concerns during the evolvement and attainment of business process re-design in local e-government towards a citizen centric approach.},
  note = Article ID: 828377
}