@article{furmanek2026reframing,
  title = {Reframing Hospital Quality Management through ISO 7101},
  author = {Piotr FURMANEK},
  year = 2026,
  url = {https://ibimapublishing.com/articles/JEERBE/2026/864768/},
  journal = {Journal of Eastern Europe Research in Business and Economics},
  volume = 2026,
  pages = 10,
  doi = doi.org/10.5171/2026.864768,
  abstract = {The growing complexity of healthcare delivery and rising expectations regarding patient safety have exposed the limitations of generic quality management systems, particularly ISO 9001, when applied in hospital settings. In response to these challenges, ISO 7101:2023 has been introduced as the first international quality management standard specifically designed for healthcare organizations. This paper reframes hospital quality management by examining ISO 7101 as a healthcare-specific framework capable of integrating organizational governance with clinical quality and patient-centred care.
The study aims to assess the potential of ISO 7101 to transform existing hospital quality systems and to evaluate its compatibility with national hospital accreditation frameworks. A mixed methodological approach was applied, including requirements gap analysis, the development of an integration matrix, and a simulation-based case study conducted in a regional hospital. The results demonstrate a high level of alignment between ISO 7101 requirements and accreditation standards (91%), accompanied by measurable improvements in operational performance, quality culture, and patient satisfaction.
The findings indicate that ISO 7101 enables a shift from compliance-oriented quality management toward an outcome-based, healthcare-specific approach. By embedding clinical risk management, patient experience, and leadership-driven quality culture into a single framework, ISO 7101 provides a viable foundation for reframing hospital quality management systems beyond the traditional ISO 9001 model.},
  keywords = {ISO 7101, hospital quality management, patient safety, healthcare quality systems.},
  note = Article ID: 864768
}