@article{kasri2018clients,
  title = {The Client’s Perspective of Vendor IT Governance Practices and Service Quality in Malaysian Outsourcing Context},
  author = {Mohd Kamil Lob Ahmad Kasri and Norshidah Mohamed},
  year = 2018,
  url = {https://ibimapublishing.com/articles/JSAR/2018/919986/},
  journal = {Journal of Southeast Asian Research},
  volume = 2018,
  pages = 17,
  doi = 10.5171/2018.919986,
  abstract = {The research examines the client’s perspective of outsourcing vendor information technology (IT) governance practices and service quality. Using a cross-sectional survey approach, the researchers distributed a total of 100 questionnaires to employees at six client organizations in Malaysia that outsource selected IT functions to a local IT vendor.  The research uses SPSS Statistics 17.0 and Smart PLS Version 3 for data analysis. The evidence suggests that from client’s perspective, vendor IT governance practices impact on service quality in IT outsourcing environment.},
  keywords = {IT outsourcing, IT governance, IT service quality, survey research, structural equation modelling },
  note = Article ID: 919986
}