An exploratory study of factors determining e-government success in Saudi Arabia

Ali Nasser H. Al-Solbi and Sami H. Al-Harbi

Computer Centre, Air Academy, Riyadh, Saudi Arabia

Information Technology Center, Riyadh, Saudi Arabia

Abstract

The public policy and e-government implementation issues of any country have a direct impact on the e-readiness of that country. It helps in creating and promoting public and private sectors to invest in the ICT field. The aim of this paper to explore the main key e-government and policies factors that contribute to the success of e-readiness assessment from the experience of some of the public and private organizations in Saudi Arabia. With this aim, a questionnaire has been developed and distributed, and semistructured interviews have been conducted with ICT managers in those organizations. The findings are very important since they indicate that both the Saudi leadership and the organisations bosses are aware of the importance of the ICT Infrastructure to the Saudi society. However, the lack of legalisations to regulate the Internet use is very important issues. The designed ereadiness tool has highlighted these important issues. The legislation to regulate the use of the Internet is the most important issue in any e-readiness assessment tool.

Keywords: Policy,e-government,e-Readiness, Developing Country, Information and Communication technology (ICT).
Shares