Logistic Workers’ Know-How as a Component of Knowledge Management in Companies

This paper undertakes the task of determining contemporary challenges of implementation of employees’ aspects of knowledge management in the area of company logistics and answers the question whether the size of a company influences the level of perceived significance of the aspects of organisational procedures that are manifested in the logistic workers’ know-how. The conducted analysis of the literature reveals the principles that govern the placement of the human capital concept with regard to knowledge management and exemplifies organisational conditionings of their impact on the efficiency of an organisation in the context of logistics as well as participation of companies in the supply chain.  The revealed role of employees’ tacit knowledge for the development of a company justified the conduction of a survey among the so-called logistics professionals (non-probability sampling, PSAQs, n=197). The analysis of the results obtained revealed that, from the point of view of respondents, company’s acknowledgement for employees’ behaviour consistent with the procedures as well as employee’s acquaintance with and understanding of organisational procedures increases together with the size of a company which is measured as the number of workers. The presented article broadens and offers a new perspective on the description of the issue of organisational procedures. Their description that has been present in the literature on the subject so far was related to employees’ point of view and relationship between organisational procedures and achieved job satisfaction.