Student Satisfaction of University Facilities

The student satisfaction in higher education covers the issues of students’ perceptions and experiences during their academic endurances in university. Each university tries to provide the best services and facilities to make students comfortable and happy during their life in university, but the acceptance level of students varies and it will make the difference in the satisfaction level of the services and facilities provided as well. The descriptive data presented in this article was used to measure the level of student satisfaction towards the university facilities provided by the university and government. This study involved 280 respondents comprising diploma, bachelor degree and post graduate students at a Malaysian Public University. An open-ended questionnaire with 10 Likert Scale was distributed to the respondents to identify the level of student satisfaction towards the facilities provided by the university. The one (1) to ten (10) scale measurements starting with one (1) – Very Strongly Dissatisfied to ten (10) – Very Strongly Satisfied have been used to measure the level of student satisfaction towards 14 facilities at the university. The findings showed that the highest satisfaction levels of students were towards the library and Islamic centre. In addition, the pattern of student satisfaction level identified was moving from moderate towards high level for the services and facilities provided by the university. This highlighted that most of the facilities provided by the university fulfilled the students’ requirements and needs. Thus, the students could focus on their studies, improve their talent and stay happy during their life in university. In the meantime, this result could be used by the university to improve their services and facilities for the students.