Satisfaction of Visitors with Services of the Belianska Cave in the Tatra National Park, in the Context of Sustainability in Tourism

The main aim of the paper is to compare the satisfaction of foreign and Slovak respondents with selected services of the Belianska Cave. The analysis was performed on the basis of personally collected data from a questionnaire survey conducted in the summer and winter seasons in 2018 and 2019. The questionnaire was compiled in 3 language versions. We asked respondents to fill in the questionnaire in person, before entering the cave or in the central parking lot. For evaluation, we used 185 correctly completed questionnaires, of which 88 were filled in by Slovak and 97 by foreign visitors. After collecting the data, summarizing them and mathematical-statistical analysis, we came to the conclusion that in some cases there is a statistical difference between the satisfaction of Slovak and foreign visitors. We developed 4 hypotheses, from which a significant statistical difference was found in the analysis of information services and the quality of guide’s explanation. Foreign visitors are not satisfied with the quality of the guide’s explanation in the Belianska Cave. Due to the fact that Belianska Cave is located in a national park and belongs to the localities with the highest degree of nature protection in Slovakia, in the theoretical part we dealt with the issue of sustainable tourism and ecotourism.