An Empirical Approach in Driving Performance in A Malaysia Public Service Sector

This study aims to determine the predictors of work stress, job satisfaction, employee motivation, and organisational culture on employee performance in the Malaysia public service sector.  Limited research has looked into employee performance in the Malaysia public service sector context.  This research uses a cross-sectional type of study involving a total of 291 civil servants as respondents. Purposive sampling was employed in this study.  Pearson correlation coefficient and multiple regression analysis were used to test the hypotheses. Results from the Pearson correlation analysis indicated that all the variables are associated with employee performance.  However, the multiple regression analysis results indicated that only employee motivation and organisational culture predict performance. Work stress and job satisfaction do not have any relationship with employee performance.  The findings suggest that employees’ performance in the public sector could be enhanced by implementing appropriate interventions to deepen employees’ involvement in the job tasks. This study posits a parsimonious theoretical explanation and empirical support for employee performance in the public service context. Additionally, the findings offer insights into how public sector management could drive performance and service delivery through the involvement of their subordinates.