Customer Past Due Reduction in Automotive Industry Using Six-Sigma Approach

Quality must be a value that underlies the way an organization is managed. If good management practices are designed and executed correctly, then the results will be visible.  The case study has started from the insatisfaction of the customers concerning delays in suppling their orders, at requested time. All the quality indicators and their evolution have been monitored over the time and results were compared using different quality instruments. The paper proposes a documented and implemented process which identifies responsibilities and reduces the risk of increasing orders past due. Bringing improvements into the supply chain process, will help customers, supply chain and production team streamline their work and time, using six sigma quality methods and tools. In this way, the proposed targets will be completed.