Triage and Patient Flow Management in Emergency Department during the COVID-19: Sahloul and Hached Hospitals Case Study, Tunisia

The Corona Virus Disease 2019 (COVID-19) epidemic has touched many aspects of the health system. It was spread around the world during months and engendered a diverse mistrust for healthcare beneficiaries. Most hospitals have been confronting challenges in the therapy of the COVID-19 patients, and there is a call to minimize patient’s flow time so that the health staff is less menaced, and more patients can be handled. This paper offers a new modelling flowchart in the emergency department, in the case of two Tunisian Hospitals, to separate positive cases from other patients, and then we suppose patients flow within emergency department is mentioned by their waiting times, in order to minimize the patient waiting time and to provide a good management of patient flow during the COVID-19 epidemic.