University of Prešov, Faculty of Management and Business, Department of Managerial Psychology, Konštantínova 16, 080 01 Prešov, Slovakia
Volume 2024 (18),
Article ID 4444324,
Customer Loyalty, Behavior, and Market Influences: 44MKT 2024
Abstract
In gastronomic establishments, audio stimuli such as music and noise play a key role in shaping the overall atmosphere and customer experience. These sound elements can significantly influence customers’ emotions, behavior, and satisfaction levels. The primary aim of this paper is to examine how customers perceive audio stimuli in gastronomic establishments, with a focus on gender as a factor to explore possible perceptual differences between men and women. The research sample consisted of 138 respondents. The results indicate that there are no statistically significant differences between men and women in evaluating audio stimuli in gastronomic establishments. However, there are specific differences, where music is more effective in improving women’s mood than men’s. On the other hand, the noise from children in a gastronomic establishment bothers women more than men.