Integration of Autonomous Delivery Systems in Event Catering

The global catering industry, particularly the event sector, requires innovative logistics solutions to optimize last-mile delivery processes, ensure timeliness, and maintain high product quality. The high frequency of catering service use by consumers signals an urgent need for efficient and modern forms of delivery, which is the main focus of this study. Although digital ordering platforms and so-called “crowdserving” have already revolutionized the market, there is a lack of detailed analysis on the integration of fully autonomous delivery systems in event catering, especially in the context of consumer perceptions, concerns, and thorough economic analysis. This paper fills that gap. The study is based on a case study analysis of the implementation of an autonomous catering delivery system in a selected catering establishment, supplemented by a literature review. The methodology included a survey of 40 students at the Rzeszów University of Technology to determine their experiences with catering and attitudes toward ASD, as well as a cost analysis and risk assessment. The results indicate the significant potential of ASD in optimizing logistics, increasing the number of deliveries, and reducing operating costs by up to 60% in the long term. Consumers perceive ASD as useful, appreciating its reliability, but express concerns about technical safety, transported meals, interaction with the environment, and the impact on the labor market. Moderate social acceptance highlights the need to address these challenges for successful implementation.