Software projects’ most important activities of quality management: A Delphi study

Communications of the IBIMA

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Márcia Filipa Lopes Catarino1, Dulce Cristina dos Santos Iria Gonçalves2, António Manuel de Jesus Pereira3 and João Eduardo Quintela Alves de Sousa Varajão4


1Universidade de Trás-os-Montes e Alto Douro, Vila Real, Portugal

2Escola Superior de Tecnologia e Gestão — Instituto Politécnico de Leiria, Leiria, Portugal

3INOV - ESTG Leiria, Informatics and Communications Research Center of Polytechnic Institute of Leiria, Morro do Lena — Alto do Vieiro, 2411-901 Leiria, Portugal, Portugal

4Universidade de Trás-os-Montes e Alto Douro, Vila Real, Portugal

Volume 2009 (2009), Article ID 436447, Communications of the IBIMA, 7 pages, DOI:

Received date : 23 July 2009; Accepted date : 23 October 2009; Published date : 25 December 2009


Quality management is a very important contributor for the success of software project management. In quality management area we can find multiple activities to carry out, however organizations cannot always execute all those tasks and many times it is indispensable to make choices about what can and should be made. In order to help the organizations to identify the most important activities in quality management, we carried out a Delphi study with the participation of several senior project managers. The result is the identification of several groups of activities, ordered by importance for the project success.

Keywords: Quality management, Project management, Project success