Latest Communications of International Proceedings articles

04
Jul
2021

Should Omnichannel Customer Service Be the Same in Each Channel?

Marketing Strategies and Consumer Behavior Trends from Diverse Contexts: 37MKT 2021
Under Omnichannel Conditions, Consumers Should Not Experience Differences In The Level Of The Offer And Service Regardless Of The Channel Used To Make A Purchase. The Aim Of The Article Is To Identify Consumer Choices In The Omnichannel Together With The Assessment Of The Level…
04
Jul
2021

Integrated Internet Marketing Program for B2B Sector Company

Marketing Strategies and Consumer Behavior Trends from Diverse Contexts: 37MKT 2021
The article discusses the development of an integrated Internet marketing program in the activities of a B2B company within the framework of the simultaneous use and interconnection of several online communication channels with target consumers to achieve the company's marketing goals. The actual tools of…
04
Jul
2021

Customer Relationship Management in the Organization of Pilgrimage Tourism to the Jasna Góra Monastery

Marketing Strategies and Consumer Behavior Trends from Diverse Contexts: 37MKT 2021
Purpose: The aim of the paper was to present the results of the research concerning the value of using one of the forms of partnership marketing which is customer relationship management. The unique nature of the article is that customer relationship management is about pilgrimage…
04
Jul
2021

The Implementation of Hierarchical and Nonhierarchical Clustering for Customer Segmentation in One Luxury Goods Company

Marketing Strategies and Consumer Behavior Trends from Diverse Contexts: 37MKT 2021
Hierarchical and nonhierarchical clustering algorithms are applied in this paper in order to classify customers in one luxury goods company according to the relevant clients’ attributes in an SQL Server database. After conducting a hierarchical cluster analysis, dendrograms are used to visualize customer groups, which is…
04
Jul
2021

Systematic Review of the Literature on Augmented-Reality Mobile Applications for School Education

Innovations in Digital Learning Environments - Challenges and Best Practices: 37eLEARN 2021
The school education that is currently being developed is still based on a traditional learning model where the students do not make use of their creativity and tend to be passive subjects with little initiative, insecurity, and scarce interest in the learning process. This generates…
04
Jul
2021

Teaching Staff of Russian Higher Educational Organizations

Trends in Education – Enhancing Learning and Development: 37EDU 2021
Teaching staff is the main factor in educational processes. In the modern system of the Russian education, there are many problematic points, including the teaching staff. Among them there can be the teaching staff aging, underdevelopment of the advanced training and retraining of teaching staff’s…
04
Jul
2021

Maturity Level of Production and Logistics Digitalization in Automotive Companies

Digitalization and Technological Innovations Across Industries: 37ISM 2021
The aim of the paper is the assessment of the maturity level of the implementation of Industry 4.0 solutions in production and logistics subsystems in automotive industry companies located in Poland. The automotive sector is one of the key branches of the global economy. Automotive…
04
Jul
2021

WECS Simulator for A Virtual Microgrid Laboratory

Digitalization and Technological Innovations Across Industries: 37ISM 2021
The aim of this paper is to present a part of a virtual microgrid laboratory. This virtual laboratory has two functions: it constitutes a framework through which students can conduct experiments using simulation software and it also functions as a remote control to a physical…
04
Jul
2021

Experience Marketing in the Service of the “Secular Religion” of Big Tech

Marketing Strategies and Consumer Behavior Trends from Diverse Contexts: 37MKT 2021
The article proposes an interpretation of the meaning of experience marketing as a tool in the process of sacralisation of products, and in a broader context – the so-called secular religion accompanying some contemporary big tech organizations. The article is of theoretical nature and the…
04
Jul
2021

Outsourcing How to Implement It Successfully

Advancements in Business Excellence through Innovation and Risk Management: 37MGT 2021
The subject of the study is a quantitative and qualitative analysis of processes, taking into account the outsourcing strategy. The publication justifies the need and purpose of performing analysis on data held by organizations and discusses a selection of two data analysis methods that are…