Should Omnichannel Customer Service Be the Same in Each Channel?
Marketing Strategies and Consumer Behavior Trends from Diverse Contexts: 37MKT 2021
Under Omnichannel Conditions, Consumers Should Not Experience Differences In The Level Of The Offer And Service Regardless Of The Channel Used To Make A Purchase. The Aim Of The Article Is To Identify Consumer Choices In The Omnichannel Together With The Assessment Of The Level…