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The call center industry is a relatively new in Bangladesh. Only telecommunications and very few organizations are now providing customer service and support via call centers. Call centers do not exist for the customer to physically interact with, apart from via the telephone. The nature…

Acceptance of e-procurement systems by employees working in the local government sector is important to ensure improved organisational effectiveness for city and rural councils alike. Although a rich body of literature exists regarding the organisational adoption decisions of e-procurement systems and their impact on organisational…

The objectives of this study are to understand the importance of knowledge creation in organizations and to explore the ways to enhance knowledge creation in organizations. Knowledge creation is important in the sense that innovation is driven by the creation of knowledge and knowledge creation…

Rapid development of the informational technology and communications, directly connected to the Internet development and the attached communications ways, leaded to a more intense implication of those in education. New terms such as: on-line education, e-learning educational systems are more and more met.. In this…

In the present era e-business has become the powerful tool to have a competitive advantage and also give greater customer value. How is the status in Malaysia where the retail chain is growing at a phenomenal pace? What are the attitudes of the retail chain…

The aim of the current study was to asses the importance of a Centralized Knowledge Development Centre for the progress of the SMEs’ in Malaysia and factors that influence SMEs’ favorable attitude and barriers that hinder them from adopting this usage in their business. SME…

The economic and the living standard have been improved dramatically in Taiwan over the last decade. People become more health conscious and demand for high quality healthcare service consequentially. Due to the conduction of National Health Insurance and its improved policy of insurance payment, competition…

In the last few years in Romania started a complex project in order to create an effective informational structure in the public health system. The aim of the project also tries to demonstrate the utility of this informational system for the deliverance of European Health…

In the beginning of the nineties, Tunisia, along with many other developing countries, recognized the need to develop specific policies for science and technology. New institutional and governmental structures were created with a mission to encourage and support scientific and technological research and development. About…

While researchers have encouraged more research on the causal chains between IT investments and firm performance, results of empirical studies have been non-conclusive. This is partly due to the exclusion of IT-business strategic alignment. Further, scholars have continuously called for research that addresses the antecedent…