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Quality management system (QMS) is defined as the managing structure, responsibilities, procedures, processes, and management resources to implement the principles and action lines needed to achieve the quality objectives of an organization. QMS is conventionally being associated with the manufacturing industry as it is used…

When adopting a new IT system, users share each other’s information on both the system and the process. Research on IT adoption knows very little about the content and the way in which users communicate with each other during those adoption processes. To address this…

As word of mouth (WOM) is a spontaneous, non-commercial form of communication, consumers believe that messages sent by others are more reliable than corporate messages, making WOM significant in the consumer’s decision-making process. Internet has introduced a new type of WOM by enabling people who…

This paper investigates the criteria used by loan officers at Bank Al Tanmeya when assessing SMEs loan applications and the most frequent reasons that lead to turn these applications down. To achieve this, a qualitative research method was adopted. The data were gathered using semi-structured…

Social media provide a platform that can be used by the government to communicate with its citizens. Most governments worldwide are taking advantages of the increased number of citizens who are using social media to provide required public services and information. The utilization of social…

The 4th Malaysian Population and Family Study by the National Population and Family Development Board (1), which was matched with the result of the population and housing census in 2010, found that about 23%, or 538,000 of the 2.4 million senior citizens in Malaysia suffered…

Background: Pathophysiological mechanisms of IrritableBowel Syndrome (IBS) are unknown and there are no specific markers unique to this disorder. The hypothesis of a subclinical gradual development of local intestinal inflammation which generates IBS remains to be confirmed. The aim of the study was to search…

New technologies are affecting many different aspects of life. Social media is one of these technologies, which has revolutionized communication between government departments and their citizens. There are many benefits that governments worldwide have gained by adopting social media tools but there are also some…

The paper describes a model that calculates the expected revenues as a result of the development of new products within strategic alliances. By using the new updated “return on sales" formula, the partners will have the opportunity to find out their expected revenues (Vi;n). To…

The environmental impact from activities related to palm oil plantations has been a debatable issue worldwide. The Plantation industry in Malaysia, which comprises mostly palm oil companies, is becoming aware of the need to pursue a sustainable palm oil production to remain relevant. The aim…