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IT Outsourcing contracts are a specific and complex set of IT services that require providers to give special attention to manage a long relationship at optimal cost. The challenge is to identify the best cost structure, cost methodology and  IT services variance, in order to…

The purpose of this paper is to examine the perceptions of individual employees on communication and its impacts on employee engagement in banks. Despite the extensive research on employee engagement and communication, very little or no empirical research has examined this scope of investigative study.…

Three years after the deepest recession of the last decades, it seems that many European policies still remain to be addressed and that the sense of causality between real economy and economic growth indicators has suffered alterations, which, if properly observed, can be used to…

Recent political, economic and social changes in the developing parts of the world have caused the growth of their position in the international arena.  Last years have also shown that there is a potential for stimulating the emerging economies through tax reforms and developing fiscal…

Innovation is widely recognized as a key factor in the economic development of nations. Innovation is also essential for the competitiveness of firms. Its importance is intensified by factors like the increased global competition, the decreased product lifecycles and the rapidly changing consumer demands. Large…

This paper examines relational orientation within distribution channels, a domain which is still little explored and which raises controversies. Specifically, our aim is to propose an explanatory model of relational orientation within distribution channels. To this end, a theoretical analysis of relationships within distribution channels…

This research seeks to provide insights into seller-perceived relationship quality in the Business-to-Business context. A qualitative study was conducted through interviews with sixteen sellers from multiple sectors to identify dimensions and antecedents of buyer-seller relationships quality. In light of the findings stemming from thematic and lexical…

Interest in the topic of supply chain performance measurement has notably increased in the last two decades and considerable research has been conducted in this area. The objective of this paper is not just to review the advancements in theory on supply chain performance measurement…

Leading up to the 2012 Olympic Games the demands for transparency and correctness in referee decision making in the sport of taekwondo increased dramatically to the extent where differing technologies were implemented for the first time at the Olympic level in London. This post Olympic…

This case deals with project management at Arabize, a leading localization company in the Middle East. It describes the company, its customers, competitors, services, competitive advantage and resources. It then sheds light on the project lifecycle, with its order, production, QC and delivery phases. The…