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Electronic consumer relationship management (E-CRM) features are among the main factors contributing to the success of any ecommerce Web sites. E-CRM programmes and implementation should focus on effectiveness of managing consumer relations on the Internet through effective use of Internet features either to deliver updated…

A business intelligence architecture comprises of different unique components to collect, transform, analyze and present the structured and unstructured raw data in simple formats to assist decision makers in making timely decisions. The introduction of service-oriented architecture (SOA) enables reusable services which are accessible over…

Consumer purchasing decision making has been of great interest to researchers and practitioners for improving strategic marketing policies and gaining a competitive advantage in the market. Traditional market models generally concentrate on single individuals rather than taking social interactions into account. However, individuals are tied to…

While most corporate organizations in Malaysia have implemented intranet or portal, questions regarding users’ utilization behavior for the purpose of knowledge sharing still remain unanswered. Against this concern, this study seeks to investigate demographic profiles associated with knowledge sharing behavior in an intranet computing environment…

Mobile government implementation in Malaysia is still in its very early stages — indeed a comprehensive m-Government has not been shaped yet. In this regard, we need to investigate the potential needs of users of m-Government services. In addition, there is a need to describe…

The World Wide Web (WWW) has grown into a rich repository of information. The vast amount of data on the web however would require the users to be skilled in querying generic information retrieval (GIR) systems to meet their information need. This is further complicated…

This study examines the relationship between participation in decision making and job satisfaction among academic staff in public University of Nairobi. This study was conducted on the positivism approach to research. The study adopted a descriptive survey research design. The population of the study was…

Many organisations still have difficulty obtaining value from their IT spend. The literature indicates that two ways of improving this situation is via better strategic business/IS alignment and the development of a dynamic IS capability. The literature has consistently shown that the development of either…

It is widely acknowledged that among all determinants of employment outcomes, leadership is viewed as an important predictor with a central role (Carli, 1990). It has been long held within the humanistic management perspective that different types of leadership style eventually are leading towards different…

The purpose of this study is to examine the shopping and buying behavior of consumers and their attitudes toward internet shopping in both Romania and Turkey. Another purpose is also finding out critical factors or drivers of online businesses to be successful and being able…