Latest articles

We survey actual practices of IT SLM (Service Level Management) in large organizations. The survey is based on a comprehensive analysis framework, called ESLAM (Extended Service Level Analysis Model) that considers (a) service level variables, that are what SLM measures (b) service information system, that…

KM practitioners or managers may sometimes face difficultities when they come to adop definitions to plan for effective KM and information infrastructure in their respective situations to achieve organisational competitive advanatge (CA). This paper is to review and examine the variations and similarities from the…

E-business systems are known for their frequent changes in business requirements, and traditional software development engineering approaches have difficulties in keeping up with this dynamicity. The use of service oriented architecture in software development has become popular as it provides a solution to frequent changes…

This article analyses the threats which Information and Communications Technologies currently pose to individual liberties. Indeed, the information which is collected on individuals is becoming more and more complex: via RFID chips inserted into different cards (including transport, bank and customer loyalty cards), via visits…

IT governance is a relatively new concept in Malaysia. There are limited studies available related to IT governance in Malaysia. Thus, this paper surveys 50 Malaysian SMEs in the state of Melaka in regard to their understanding of IT governance. Results indicate that IT governance is new to…

The purpose of this research is to study the Internet banking security guideline model for banking business in Thailand.  At the present, the uses of the Internet have grown rapidly, but there are not many customers who use the Internet banking services because they do…

Classification of enterprise portal systems (EP) based on their features is the topic of this paper. We propose a classification based on cluster analysis which depends on features collected from the internet. Results showed that systems were found to belong to different classes based on…

The implementation of an enterprise-level business intelligence initiative is a large-scale and complex undertaking, involving significant expenditure and multiple stakeholders over a lengthy period. It is therefore imperative to have systematic guidelines for business intelligence stakeholders in referring business intelligence maturity levels. Draw upon the…

Online media branding strategies is growing at a very fast pace and is increasingly adopted not only by pure players companies but also by traditional firms. In the digital newspapers sector, online news are becoming the most required services from Internet users and their sites…

The aim of the study is to develop a framework that integrates knowledge management (KM) and decision support systems (DSS) by using knowledge discovery techniques (KDT). KDT are applied for achieving conversions among different types of knowledge and also creating new models from previously defined…