Latest articles

Customer satisfaction is important to outsourcing success and hence outsourcing contract continuation.  However, with an increasingly competitive environment and a reportedly low success rate, maximizing customer satisfaction naturally tops the challenge chart for IT outsourcing vendors.  This paper describes a research-in-progress that aims at first…

As the competition in the business world shifts from organizational to supply chain level and consequently include multi dimensions such as cost, quality and speed; efficiency and benchmarking analyses of supply chains require special attention. Within this context, this paper benchmarks the performance of Turkish…

Enabling knowledge creation (EKC) is an important issue in knowledge society. This study empirically examines the relationship between enabling knowledge creation and knowledge conversion in Jordanian pharmaceutical industry. Currently, managers need to support knowledge creation process rather than control it. Enablers knowledge may be able…

As at microeconomic level the human capital is one of the most important assets of any company and the only one that can undermine its future development from within, as well the human capital regarded as stock and flow of knowledge can cause the regress…

Website localisation is the process of adapting the linguistic and cultural content of an internationalised web design for a specific target audience in a specific locale. With the advent of globalisation, website l ocalisation is becoming a powerful way to attract online customers in a…

The latest technological advances made over recent times led to a profound market change, characterized by increased competition. In order to be competitive, organizations have been forced to adapt themselves to this new reality, seeking innovative solutions permitting them to achieve lower costs, greater productivity…

More recent research has shifted attention from tangible to intangible resources as it perceived to be more important from a strategic point of view, since they bring together more frequently the requirements necessary for producing sustainable advantage: to be valuable, rare and difficult to imitate…

Leaders of organizations need to lead and manage effectively to succeed. Thus, women entrepreneurs who are becoming more prominent in the business arena, have to be good leaders and managers. This study aims to identify the relationship of leadership styles which are charismatic and transformational…

Within a context of fears concerning food raised by multiple crises and uncertainties, consumers naturally seek to reassure themselves as to the various components of food products. Here, certification remains a tool capable of reducing the consumers’ doubts about product quality. This paper will try…

The objective of this paper is to develop specific factors that could influence consumers’ intention to use mobile payment systems. Mobile payment system enables users to make payment via Short-Message-Service (SMS). This paper examines potential key determinants of mobile payment in Malaysia through three perspectives:…