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The objective of this research was to develop a model that examines the direct effects of customer satisfaction and switching costs on customer retention as well as the moderating effect of switching costs on the relationship between customer satisfaction and customer retention in the segments…

In most companies project work becomes more and more important. In order to optimize the alignment of projects with company strategy, adequate management of the project portfolio is required. In addition to the growing importance of projects and project portfolio management, a paradigm shift within…

The development of MyGeo-RS, a geodiversity information and repository system is a valuable solution that can assure the management and preservation of geological datasets more interesting, accessible and shared to the public at large. This research is embarked based on the realization that with the…

Over the last 2-3 decades, investments in the new information technology (NIT) have left a deep impression on the life of organisations, that goes beyond ample differences in each organisation’s degree of automatisation. Furthermore, although the generalisation of NIT investment has not produced, on short…

The main purpose of this paper is to propose a conceptual model that can be used to assess the organizational readiness and its contributing factors for KM process adoption. The authors propose that the organizational readiness should be assessed considering both organizational and individual factors.…

Information and communication technologies met a culminant evolution even since they appeared, with major achievements that became established in various fields of activity. Currently, one can notice an increased tendency to upgrade from classic computers to other types of equipment, much smaller in size, able…

Every organization or individual has been traditionally managing the knowledge unconsciously. Now, the time has changed, as a result, a need is felt to manage knowledge consciously. Over the past one decade there has been an increasing recognition to knowledge management. More conscious and active…

This paper discusses the Holistic Knowledge Management System design which is based on culture, behavioural and ontology approach that addresses the need to support a better management of the tacit and explicit knowledge, learning processes, knowledge creation, sharing and transfer; and continuous learning. The Cultural…

Electronic Government (eGovernment) has rapidly become a political imperative at local, national and international level. Based on the perceived success realized by the private sector through information and communication technology (ICT) introduction, diffusion and adoption, governments around the world are becoming more and more interested…

Large grocery stores are nowadays used by millions of people for the acquisition of an enlarging number of products. Product acquisition represents a complex process that comprises time spent in corridors, product location and checkout queues. On the other hand, it is becoming increasingly difficult…