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Service failure and recovery is a well-established area of services research. Research has shown that service recovery is critically important from a managerial perspective in terms of maintaining customer relationships. Yet few firms excel at handling service failures. There is a growing number of managers…

Recently, due to the ever-increasing concern regarding the environment, the automotive industry has experienced a significant technological competition in the power-train. Focusing on how Corporate Social Responsibility issues can affect product innovation in a mature industry, this paper studies different technology strategies in sustainable vehicle…

The purpose of our paper is to catch some of the audit particularities in the e-commerce environment. The technological and economic development of the latest centuries resulted in the significant development of the electronic commerce, and the changes made in the manner of executing transactions…

Governments worldwide are faced with the challenge of transformation and the need to reinvent government systems in order to deliver efficient and cost effective services, information and knowledge through information and communication technologies. Development of Information and communication technologies catalyzed and led up to E-government.  A…

Geographical Bioinformatics Systems (GBS) represent the marriage between two distinct and well established fields, GIS & Bioinformatics.  Bioinformatics refer to the use of computers to handle biological information–that is, the use computers to store, compare, retrieve, analyze and predict the composition or structure of bio-molecules. …

ITIL is the most widely used IT framework in most organizations in the world now. Every public and private IT organization tries to adopt ITIL into its own business and implement it because there are a lot of different kinds of information and activities in…

Drawing from social perspectives, this proposed study reports factor analyses and regression results from two sample sets collected over time, and seeks to shed light on how social forces might affect the adoption behavior of rapidly growing mobile communication technology. On the one hand, similarities…

The study explores consumers’ adoption of Internet shopping in the context of tourism products in Britain. The key objective is to propose a model for the prediction of Internet shopping adoption integrating individual and technology characteristics.  Drawing upon Davis’ (1989) Technology Acceptance Model (TAM), the…

Nowadays computers are used to manage daily works. School management uses computer to process academic assessments. For example, teachers store students mark and grades in computer software such as Microsoft Office. However computers are merely used to store students assessments and there are no systematic…

The paper aims to analyze the importance of digital time stamping service and digital time stamping systems components, organization requirements for implementing digital stamp service system. Time stamping helps significantly increase the level of confidence currently required in a public-key infrastructure by making it possible…