Simulation Studies of The Properties of Electronic Correspondence Processes Implemented in A Low-Code Development Platform

This paper shows how to model and simulate the business process describing the electronic flow of correspondence in the organization. The constructed process and its equivalent in the Low-code environment allow for the simulation of the functioning of the correspondence flow process and obtaining results for various values adopted in the characteristics model. This gives the opportunity to examine the properties of the electronic correspondence process itself, find bottlenecks, lack of appropriate resources, etc.