The Role of RPA (Robotic Process Automation) In Digital Transformation: Qualitative Research to Show a Perspective of 5 Years of Experience
AI and Intelligent Systems in Practice: 45ISM 2025
This paper examines five years of enterprise-level experience with robotic process automation (RPA) to determine its actual contribution to digital transformation, and to generate actionable guidance for management practice. Although early RPA scholarship predicted radical labour displacement, rigorous longitudinal evidence on mature, large-scale deployments -…