Analysis of The Use of ITIL Methodology for Service Management: A Review of The Scientific Literature of The 2015 – 2020
Digitalization and Technological Innovations Across Industries: 37ISM 2021
Companies have deficiencies in the management of services provided to users, the advancement of technology has improved the efficiency of this management, implementing the Information Technology Infrastructure Library (ITIL) not only improves efficiency, but also reduces costs, improves performance, effectiveness and increases productivity in the…