Business Process Management – The Perspective of Polish Banks and Insurance Companies
Research in Business Innovation, Management, and Performance: 40MGT 2022
Today's economy is undergoing a dynamic process of change that is making the service sector, the so-called servitization, dominant (Kowalkowski et al., 2017, p. 4-10). In highly developed countries, 70% of gross national income comes from the service sector (Piątkowska (ed.), 2015, p. 203). In…