Latest articles

The purpose of this study is to ascertain customer satisfaction perception of Customer Relationship Management (CRM) adoption by mobile telecom companies in Saudi Arabia. This study surveys more than 440  mobile telecom customers to investigate their opinion about the quality of offered customer services by…

Nowadays, there is a huge need for efficient tools to produce virtual models, mostly urban, in several areas such as architecture, movies, games, virtual worlds and commercial applications. These models may be either generated “fictional” models or reconstructed models representing real world structures. This last…

This research describes the development of an online thesis database system to assist novice researchers in a Malaysian university to identify research topics in local language context. Two major problems have been identified in the current system of keyword search. Firstly, student’s lack of experience…

The purpose of this research is to understand the way a CRM project implementation may contribute to the success of the project. The approach of Knowledge Management Strategic Alignment was used as a theoretical framework and a case study was realised for this end. The…

Economic sectors of sail and repair of motor vehicles should be considered as specific and important for Lithuanian economy as they encourage economic growth in different regions. Used cars’ market in Kaunas is the biggest in the European Union. On the other hand, this economic…

Course and teaching surveys (CTS) are an integral part of academic life in institutions of higher education. CTS are conducted with the aim of informing the University's commitment to continuous improvement in the delivery of high quality learning experiences for students. They are used also…

Modern Wireless Local Area Networks (WLANs) with relatively high data rates have become an attractive technology for providing Internet connectivity for mobile users. Ad-hoc networks are a collection of mobile nodes that can be deployed without the need for any centralized management infrastructure. In such…

Consumer’s satisfaction is vital for the tourism companies. Leaving aside the fact that it is associated by the marketing specialists with the outcome of the purchasing and consumption processes, with consumers’ loyalty and with company profitability, the satisfaction degree of the tourism services consumers derives…

Many researchers have found relationships between a company’s financial performance and either corporate social responsibility (CSR) or intellectual capital. But this exploratory study investigates whether there is a relationship between intellectual capital and its components and corporate social responsibility disclosure. The method uses hypothesis testing…

The provision and the improvement of services by the public administrations is a fundamental issue of e-government in terms of quality, efficiency and transparency. However, citizens and enterprises in Algeria as in other emergent countries suffer from the bad quality, the not accessibility and the…