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e-Government strategies result from the expectations from society to be able to use Internet technologies as a strategic means of communications and relationship with its public sector, virtualizing the delivery of public services. In order to meet these expectations, a state law forces all Spanish…

This paper analyzes different factors related with a newly launched ‘Google Sites for suitability as the knowledge management tool in academic environment. The cost of software purchase and its maintenance is a big issue for academic and business world. The emergence of high speed Internet…

Customer Relationship Management has emerged as a popular business strategy in today’s competitive environment. It is a discipline which enables the companies to identify and target their most profitable customers. CRM involves new and advance marketing strategies which not only retain the existing customers but…

What factors affect the adoption and diffusion of Semantic Web innovation? This paper answers this question using multiple case studies. The case study as a qualitative approach is appropriate to achieve this, because the Semantic Web is at the early introduction stage. Data was gathered…

Electronic commerce (EC) has the potential to improve efficiency and productivity in business activities. E-commerce today is no longer technological issue, but is also a business issue.  A decision support system (DSS) is “an interactive information system that provides information, models and data manipulation tools…

The increasing numbers of organizations involved in exporting intensifies the competition level. Therefore, to manage the competition effectively, organizations need the necessary competencies. The objective of the study is to determine the relationship between competencies and export performance. The competencies tested are in the area…

Internet banking in Malaysia has the potential to develop further into a key e-service application that is beneficial to both Internet banking providers and users. To achieve this, a critical mass of Internet banking users needs to be developed and sustained. However, there is growing…

Advances in garbage incineration technology have made it possible to turn waste into energy. However, launching such a plant will require huge amount of investment, and the cost of operation is expensive. So it is not easy for municipal governments to adopt such technology in…

In this fast moving world of Globalisation, the World economy is getting much more service driven and knowledge oriented one. Compared to the previous era of imperialistic and localised economic growth orientation, the current trend in Global economic growth is a Trans - national one.…

Identification and managing of variety of risks during the complete product design, development and delivery process are challenging. It covers the ‘product value stream’ in engineering projects including partners, suppliers, research and development, design and manufacturing, marketing, purchasing, service and support personnel and customers. This,…