Analysis of Quality Maturity of Polish Automotive Enterprises Using EFQM And MBNQA Models
Organizational Development, Business Transformation, and Smart Management: 38MGT 2021
The article presents results of a study of 13 automotive enterprises. The research was conducted on quality maturity of these organizations. Two TQM models were used: EFQM and MBNQA. European companies implement TQM most often on the basis of experience of other European companies, therefore…