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In the 2011 Malaysian budget announcement, it was stated that the recent economic crisis, saw a number of businessmen and individuals with financial problems being declared bankrupt. Personal and corporate insolvency can have a debilitating effect on the economy and society as a whole. The…

An application of rigorous statistical analysis in aiding investment decision making gains momentum in the United States of America as well as the United Kingdom. Nonetheless in Malaysia the responses from the local academician are rather slow and the rate is even slower as far…

This paper proposes a framework that seeks to denote the relationship and promote a better alignment between the evolution of supply chain strategies and technologies.  In the supply chain strategy, the focal shift in strategy has been from lean supply chain to a combination of…

Previous studies have estimated the failure rate of Enterprise Resource Planning (ERP) implementations to be between 40 to 60%. This high failure rate also extends to ERP adoption by Small to Medium-sized Enterprises (SMEs) in developing countries. The failure rate is concerning since SMEs contribute…

This research reviews a concept which is still relatively less considered by retail banks: managing complaints. A review of literature will highlight the importance of managing complaints by banks in a CRM approach. Then, analyzing the contents of real complaints in 4 different banks allowed…

The Search Experience Credence product classification model has been one of the most prominent categorization mechanisms in the product classification literature.  Product categorization plays a major role in a company’s marketing strategy. This paper presents the results of a survey conducted on consumers’ perceptions of…

In contemporary business organizations, technology provides the foundation around which organizations evolve and mature. It not only aids organizations in enabling strategic business objectives through automation of operations, but with their information processing and decision support capabilities, these technologies also aid in business planning and…

The focus of our research is on the Romanian banking sector, analysing if, over the period 2002 to 2009, foreign banks have been more efficient than their domestic peers, as foreign banks can benefit from the experience and superior know-how of their parent banks and…

The involvement of private concessionaire in the delivery of public infrastructure worldwide is apparent in reducing the budgetary burden on the government’s part specifically due to the major downturn in the global economy. Their involvement varies from concessionaire, privatization to partnerships. Looking at the most…

Information and Communications Technology (ICT) has been widely regarded as an enabler to boost the competitive level of SMEs in the business arena. Notwithstanding the many efforts undertaken by governments to promote ICT adoption among SMEs across different types of industries, many of them failed…