Overcoming Bias and The Hurdles of the “Intention-Behaviour Gap” In Consumers Through Applied Innovation Management
Branding, Advertising, and Consumer Behavior in the Age of Social Media: 43MKT 2024
Customer opinions and the actual behaviour of a customer sometimes differ diametrically. Management science refers to this as the intention-behaviour gap. When developing new products, it is important for manufacturers to obtain the customer's opinion on whether they would also demand the product. Using the…