Exploratory Factor Analysis of Service Quality Determinants: A Case Study of Urban Public Transport in Wroclaw, Poland
Management Innovation and Modern Enterprise Transformation: 45MGT 2025
The main aim of this study is to identify which quality attributes (latent factors) define the quality of urban public transport services, but are not directly measurable through questionnaire data. As no previous studies have been conducted in this area for Wrocław, the scope of…