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This paper investigates the influence of service recovery in the consumer's complaint intention to obtain benefits on the cruise industry. The research model proposed and tested empirically was based on a sample of 164 cruise vacationers who had experiences of a past  service failure. The…

The theme chosen for the scientific research “"Intellectual Capital": Major Role, Key Importance and Decisive Influences on Organizations’ Performance” aims to study the definitions, role, importance, valences and components of intellectual capital, as well as intellectual capital’s decisive influence on the level of organizational performance.…

In order to help the Jordanian industrial sector to minimize the amount of time and money currently spent on recruiting and training new employees due to the rapid employee turnover rate, this study aims to identify the factors which encourage employees to remain in their…

In recent years, the conditions for the functioning of enterprises have changed revolutionarily. These changes are so significant that it is more and more often referred to as the Fourth Industrial Revolution. A company operating on the market has to take up the challenge of…

For the current research, we have used several world databases in order to seek relevant articles on methods and mechanisms for evaluating ICT investment projects at an international level. Thus, we have identified and analyzed hundreds of articles published in – more or less famous…

Cities differ greatly from one to another, even if they serve the same essential purposes. Moreover, they should collaborate at all levels for producing synergistic effects, therefore, their major smart solutions should be standardized or at least compatible, whilst adapted to the local contexts. Cities…

The aim of this research is to understand better the dynamics of online negative reviews. Particularly, we want to explore the relationship between service recovery online and customer satisfaction in the hospitality industry. Based on the concepts of service failure, service recovery, and satisfaction, a…

In the current web advertising activities, the fraud increases the number of risks for online marketing, advertising industry and e-business. The click fraud is considered one of the most critical issues in online advertising. Even if the online advertisers make permanent efforts to improve the…

University incubators are becoming a key stakeholder in creating a startup culture in different societies around the world, both developed and developing.  The entrepreneurship ecosystem is built around a variety of stakeholders; however, the role of human capital remains invaluable.  The passion, technology-savvy growing generation…

Absenteeism has a direct impact on the quality of the service provided by the municipality to its citizens. Therefore, the objective of this research is to analyse the correlation between work absenteeism at the Bragança municipality, Portugal and job satisfaction; to identify factors concerning the…