A Study of Configuration Management Database (CMDB) Adoption in IT Service Management (ITSM) Implementations within NJ Community Colleges
Information Technology and Organizational Innovation: 36ISM 2020
With most research regarding the adoption of Configuration Management Database (CMDB) Information Technology Service Management (ITSM) process focusing on private industries, there is a need for a study of CMDB adoption in NJ Community Colleges. CMDB is a robust tool that ensures an organization implements…