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This research investigates the impact of demographical factors and cardholders’ attributes on their credit card spending and accumulation of loyalty points; after the introduction of a loyalty program.This study consists of a sample of 507 active bank clients over a period of 2 years (since…

Purpose: The Analysis of the accumulated foreign experience and Russian practices shows that the most relevant institution of all the institutional interactions between the government and the private companies is the partnership institution remarkable for the combination of the institutional parity, autonomy of will, participants’…

Indonesia, as the country richest in cultural resources in ASEAN, has opportunities to maintain its cultural resources and thereby increase tourism, and hosting cultural events is one of the ways to do so. Alluring events can motivate one to leave one’s place, visit the place…

This paper investigates the influence of service recovery in the consumer's complaint intention to obtain benefits on the cruise industry. The research model proposed and tested empirically was based on a sample of 164 cruise vacationers who had experiences of a past  service failure. The…

The theme chosen for the scientific research “"Intellectual Capital": Major Role, Key Importance and Decisive Influences on Organizations’ Performance” aims to study the definitions, role, importance, valences and components of intellectual capital, as well as intellectual capital’s decisive influence on the level of organizational performance.…

In order to help the Jordanian industrial sector to minimize the amount of time and money currently spent on recruiting and training new employees due to the rapid employee turnover rate, this study aims to identify the factors which encourage employees to remain in their…

In recent years, the conditions for the functioning of enterprises have changed revolutionarily. These changes are so significant that it is more and more often referred to as the Fourth Industrial Revolution. A company operating on the market has to take up the challenge of…

For the current research, we have used several world databases in order to seek relevant articles on methods and mechanisms for evaluating ICT investment projects at an international level. Thus, we have identified and analyzed hundreds of articles published in – more or less famous…

Cities differ greatly from one to another, even if they serve the same essential purposes. Moreover, they should collaborate at all levels for producing synergistic effects, therefore, their major smart solutions should be standardized or at least compatible, whilst adapted to the local contexts. Cities…

The aim of this research is to understand better the dynamics of online negative reviews. Particularly, we want to explore the relationship between service recovery online and customer satisfaction in the hospitality industry. Based on the concepts of service failure, service recovery, and satisfaction, a…